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 Staffing Services

Digital Links Services is India's leading staffing company providing a range of Temporary and Permanent manpower solutions to clients. Digital Links started operations in 2004 and now has over 10000 employees in major locations.

Digital Links enable clients to cost-effectively contract out the management of human resources, employee development and training, employee benefits, payroll and risk management. Whereas our clients can focus on their core competencies to maintain and grow their bottom line, while we assume the responsibility them in compliance with employment regulations, administrering day-to-day administrative functions, and creating programs to develop their management and staffs.

End–to-end outsourcing on an unprecedented scale:
It is hard to ignore the flexibility and dynamism that a business enterprise must possess in abundant measure to keep pace with changing conditions.

In today’s technology-dependent workplace, every growing business needs to migrate to newer technologies and ring in business enhancing redevelopments overnight. Clearly, managing such cross-organizational business processes demands a level of enterprise integration that, at best, can be described a challenge and, at worst, a nightmare. Digital Links End User Outsourcing and Support Services are a smart and effective way to meet these requirements.

All under one roof:
It often results in a very fragment world, when a company relies on multiple outsourcing vendors to cater to its complex set of needs. This is where Digital Links brings its expertise to bear: Drawing every unit to a single page. Improving co-ordination between the company, its customers and vendors spread over multiple locations. Streamlining operations. Executing decisions faster. Achieving better compliance.

Digital Links has diversified interests in a number of key industries and it has successfully established itself as a respected industry leader in all the segments of market which it has explored.

 
 SERVICE ACCROSS VERTICALS
 

Banking
and
Finance

Voice Offerings
Outbound lead generation
Welcome Calling
Credit Card Sales
Collections
Retention
Mobile Phone Banking
 
Non-Voice Offerings

Our process expertise in this vertical includes a repository of knowledge of best practices, extensive experience in transitioning processes from our clients. We offer full range of processes which includes:

Sorting scanned images of applications forms or other financial instruments received from local clients
Data Captured & Processed for transactions in the customised Transaction
Cheque Management System
Cheques/financial instruments processing
Collections
Liabilities related transaction processing like account opening forms for various types of entities.
Credit Card processing
High Speed Scanning, Indexing and archiving.
Contact Point Verification of customers applying for credit cards, personal, vehicle & home loans
 

Media

 
Voice Offerings
Customer Accquisition
Lead Generation
Welcome Calling
Customer Service
Retention
Renewal
 
Non-Voice Offerings
Application Processing
End-to-end Fulfillment
 

Insurance

 
Voice Offerings
Lead Generation
Welcome Calling
Retention
 
Non-Voice Offerings
Insurance Policy Processing
Reconciliation of Data
Confirmation of the Status Clearance of Insurance Premium Payments
Application Processing
Scanning and Indexing
Claims Management
MIS & Query resolution
Help Desk Management
Insurance claims processing as per pre-set parameters
Renewal premium processing
 End-to-end database management including digitizing, warehousing, archiving and retrieval of data and image
 Customer Database Management - Grouping, Formatting, Storing & Retrieving Customer's Data
 

Telecom

Voice Offerings
Welcome Calling
Customer Service
Collections
Retention
Value Added Service
 
Non-Voice Offerings
Form collection and Health Check
Scanning and Indexing
Contact Point Verification
Complaint Management
Service Activation
Form storage and Retrieval of forms for VTM audit
Query Resolution
 

Document
Management

Complete end-to-end Document Management
Documents pick up, distributed scanning, data capture & indexing, processing & storage of both images & papers
High speed scanning and multi format image processing
Secure and reliable data and document management system
Customized software applications for different multinationals to process complex forms
 
 
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