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BPO Services |
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| Our BPO Solutions |
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| Our Business Process Outsourcing (BPO) solutions backed by offshore services and local consulting presence enable you to with effective “One-Stop”, Business process outsourcing (BPO) and back office services. |
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| Our systems are scalable thus allowing your company to expand and preserve the expected service levels. Our solutions are organic and easy to modify to meet your specific requirements. Using established Business Process Outsourcing (BPO) methodologies in combination with customized offshore outsourcing solutions, we are able to provide improved process integration and optimal performance to our clients. Our core competencies include services such as: - |
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| Digitization |
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| We create digital end-products from many different sources, including bound or unbound volumes, electronic files, microfilm and microfiche. DL converts historic/legacy content assets into non-perishable, flexible digital formats. DL’s approach combines industry-leading expertise in scanning, imaging and XML coding to convert, repurpose and publish information assets and manage your new digital archive in the most cost-efficient manner possible. |
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| Any metadata can be captured, including journal/book title, article/chapter title, author, editor, affiliations, proceedings, volume, issue, page no., ISSN/ISBN, copyright information, abstract, keywords and article/chapter history. DL also provides header and reference digitization and tagging services, resulting in fast electronic search and retrieval. We convert diverse document types into XML/SGML formats. |
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| Scanning & Imaging |
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| DL offers end-to-end document scanning and imaging solutions using the latest imaging, scanning and OCR technology. We have a special expertise in handling rare, high-value text and image content. Our scanning solutions meet print or web requirements, where scanning resolutions range from 72 to 1200 dpi, with output formats such as TIFF, PNG, JPEG2000, SVG, JPEG, GIF and others. We create metadata per XMP format and embed them into the image for indexing. |
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| DTD Development |
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| We have rich experience with a variety of DTDs. Our DTD (Document Type Definition) development service helps fulfill needs for both print and electronic publishing. From analyzing your project requirements to developing, refining, and documenting the DTD, we create well-structured, efficient and dynamic end-products. |
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| Forms Processing |
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| DL uses a proprietary, image-enabled software application to provide rapid forms processing. Scanned images of forms can be transmitted in batch mode to us. The images are then downloaded through a high-speed satellite link. The required fields are captured through keyboarding and verification processes, while built-in validation tools ensure complete data accuracy. We specialize in high-volume processing and can deliver converted data anytime. |
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| Data Entry |
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| We provide a high-volume, with accuracy rates as high as 99.998%, rapid turnaround data entry service using proprietary, highly scalable keyboarding software with double and triple-entry techniques. Our software works on the principle of “key” and “verify”, where one operator keys the data, the next operator independently keys exactly the same data and the software compares the input data sets character-by-character. Data entry is provided in English, German, Spanish and other roman languages. |
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